Frequently Asked Questions
We’re here to provide answers when you have questions.
UNICOM Product Migration & Upgrade
Product upgrades and migrations are essential to keep your software current, secure, and optimized. However, they can pose risks to existing data if not executed correctly.
How UNICOM 2x Support
Havdoo 2x faster support is a service that prioritizes and expedites premium customer inquiries and issue resolution.
How Partner With Havdoo Works
“Partner With Us” is a process that facilitates collaboration and development between your organization and ours.
Frequently Asked Questions
2x faster support employs these methods:
- Priority Queuing: Customer inquiries are placed in a high-priority queue, ensuring quicker response times.
- Dedicated Teams: Specialized support teams are assigned to handle urgent cases promptly.
- 24/7 Availability: Support teams may operate around the clock to address customer needs promptly.
Access to 2x faster support often depends on your subscription level or service agreement. Reach out to us at contact@havdoo.com to see if you qualify for this enhanced support.
Critical and time-sensitive issues, such as system outages, security breaches, or severe software malfunctions, are often eligible for 2x faster support.
You can reach the havdoo team at contact@havdoo.com to upgrade to 2x support. You are eligible to upgrade to 2x support at any time if you have a valid service contract with havdoo.
While 2x faster support aims to expedite issue resolution, it may still be subject to the complexity of the problem. Some limitations may apply, so it’s essential to discuss expectations with your havdoo representative/focal point.
2x faster support is primarily designed for critical and time-sensitive problems. It’s advisable to use standard support channels for non-urgent inquiries to ensure efficient allocation of resources.
Yes, by default all havdoo partners are eligible for 2x faster support, irrespective of subscription level.
To join collaboration and development with us through “Partner With Us,” follow these steps:
- Initiation: Start by expressing your interest in partnering with us. You can usually do this through our website or by contacting our partnership team directly.
- Assessment: We’ll assess your organization’s capabilities, goals, and alignment with our values and objectives to determine if a partnership is a good fit.
- Negotiation: If both parties are interested in collaboration, we’ll engage in negotiations to define the terms, goals, and scope of the partnership.
- Agreement: Once terms are agreed upon, we’ll formalize the partnership through a written agreement or contract that outlines responsibilities, expectations, and any financial arrangements.
- Development: Collaboration and development activities commence, which may involve joint projects, sharing of resources, knowledge exchange, or other mutually beneficial initiatives.
- Monitoring and Evaluation We’ll continuously monitor the progress of our collaboration, assess outcomes, and make adjustments as needed to ensure the partnership’s success.
We welcome partnerships with a wide range of organizations, including businesses, non-profits, educational institutions, startups, and more. The specific criteria for partnership eligibility may vary, so it’s best to inquire directly with our partnership team.
Partnering with us can offer various benefits, including access to our expertise, resources, application, and enterprise service benefits for free or lower price.
The cost of partnering can vary depending on the nature of the collaboration and the terms negotiated in the partnership agreement. Some partnerships may involve financial contributions, while others may be based on shared resources or joint funding.
The duration of a partnership agreement can vary widely. Some partnerships are project-specific and have a defined end date, while others are long-term collaborations that continue indefinitely or until either party decides to terminate the agreement.
“Partner With Us” typically focuses on organizational partnerships, but individuals with relevant expertise and skills can often become involved indirectly through their affiliated organizations or by participating in specific collaborative projects.
To learn more about “Partner With Us” and explore collaboration opportunities, please visit our website or contact our partnership team directly. They can provide detailed information and guidance on the partnership process.
We follow a meticulous process that includes:
Data Backups: Prior to any upgrade or migration, we perform comprehensive data backups.
Testing Environments: We create a testing environment that mirrors your existing setup. All upgrades and migrations are thoroughly tested in this controlled environment to identify and resolve potential issues.
Downtime Minimization: Whenever possible, we aim to minimize downtime during the upgrade or migration process to reduce disruption to your operations.
We take into account any custom configurations or third-party integrations you have in place. These are thoroughly assessed and accounted for during the upgrade or migration process.
We provide post-upgrade support and monitoring to address any unforeseen issues that may arise. Our support team is available to assist you in resolving these issues promptly.
